Salon Policies

Late Cancellation Policy:

48 hour business day notice is required for all cancellations or rescheduling. If less than 48 hours notice is given, you will owe a cancellation fee of 50% of the service scheduled. Each scheduled service cancellation fee is different. No call/no shows will owe 50% of the service they are scheduled for before booking another appointment. We completely understand when things come up unexpectedly and will be forgiving of certain circumstances.

Day Of Policy:

If you are more than 30 minutes late to your scheduled appointment, you may be asked to reschedule and will need to pay the late cancellation fee for the amount of the service to be able to schedule your next service.

Child & Guest Policy

We kindly ask that you limit additional guests during your appointment due to limited space and for the comfort of everyone in the salon.

Children are welcome if they are receiving a scheduled service or if they are old enough to sit quietly and safely while waiting for the duration of your appointment.

For younger children who require supervision or may have difficulty sitting for an extended period, we kindly ask that childcare arrangements be made prior to your appointment.

This policy helps us maintain a safe, relaxing, and enjoyable salon experience for all of our guests. 🤍

Refund Policy:

We want to ensure you are more than happy with your service and experience at Crystal McCarty Hair Studio. If you are ever dissatisfied regarding your hair color or extension appointment, please reach out to your stylist. They will adjust what you need, complimentary within the first 7 days after the appointment. Keep in mind, a complimentary adjustment does not take place if you changed your mind about the color/extension service, in this scenario an additional charge can take place. In no circumstance will a refund be offered as our stylists' time can not be given back.

Thank you for understanding!

XOXO